Mercado Libre · VIS Platform · Vehicles, Real Estate & Services

From fragile integrations to a platform that scales the business

Transformation of VIS into a business platform with an AI-enabled back office, centralized inventory, checkout, and an operating model that restored autonomy to Commercial teams.

380 → 720vehicles in 6 months

2.500 → 4.200real estate listings

8/10 → 2/10problematic launches

2×new-vehicle sales/reservations

The bottleneck was business scalability

Infrastructure was not the main constraint. Fragile integrations, launch failures, inconsistent inventory, and reliance on engineering to fix operational issues reduced time to market and made it harder to onboard new brands.

Before

Engineering acted as operational support
Launches missed committed dates
Inventory differed across campaigns and partners
Brand onboarding was slow and risky

→

After

Commercial teams operate launches independently
Preventive validation with AI and RAG
Centralized inventory and checkout
Clear ownership across seven teams

What I personally led

Seven teams

Vehicles, Real Estate, Services, SRE, DevOps, Infrastructure, and VIS Core.

Leadership structure

A Tech Lead and Project Leader for each squad, teams of up to nine people, and support from two Software Specialists.

Platform direction

Target architecture, priorities across verticals, operating model, and removal of daily dependence on engineering.

The key decision

Transform VIS into a business platform rather than maintaining a collection of manually supported integrations. The transformation focused on two capabilities: an AI-enabled back office for commercial autonomy and internal inventory/checkout adapted to the complexity of new vehicles.

How the platform evolved

VIS Core
central inventory · Checkout ON · integrations

AI-enabled back officeBedrock, Claude, MCP, LLMs, and RAG

Commercial operationslaunch, validation, and guided correction

VerticalsVehicles, Real Estate, and Services

AI context

Product rules, integration documentation, launch procedures, inventory, and previous failures.

Preventive validation

Missing or inconsistent data was identified before publication.

Reliable inventory

Availability, allocation, campaigns, and model variations gained centralized control.

Fast, incremental execution

Approximately 1 month

Stabilize

Standardization of external integrations and the launch process.

Approximately 2 weeks

Enable autonomy

First AI-enabled back-office capability delivered to the Commercial team.

Continuous evolution

Build the platform

VIS Core with Checkout ON, centralized inventory, and cross-functional ownership.

Measurable outcomes

Registered vehicles380 → 720 · +89%

Real estate listings2.500 → 4.200 · +68%

Launch failures80% → 20% · −75% relative

Stellantis operation recovered

Mexico operation restored after cancellation; 52 new zero-kilometer vehicles added.

7 new brands

Faster onboarding and launches aligned with manufacturer calendars.

2× sales/reservations

Business-reported result after improving campaigns and time to market.

Lesson: scaling a platform does not always mean processing more requests. Here, value came from reducing operational complexity, strengthening inventory and integrations, and turning engineering from an operational bottleneck into an enabler of growth.